At PlantStyleHome, we want you to be completely satisfied with your purchase. We offer a flexible returns policy to ensure you have confidence when shopping with us.
Return Window
- Standard Items: 30 days from delivery date
- Live Plants: 14 days from delivery date (due to perishable nature)
- Large Items/Furniture: 30 days from delivery date
- Sale/Clearance Items: 14 days from delivery date (final sale items excluded)
Return Conditions
Items Eligible for Return:
- Items in original, unopened packaging
- Products in new, unused condition
- Items with all original tags and labels attached
- Products with original accessories and documentation
Items NOT Eligible for Return:
- Live plants showing signs of neglect or improper care
- Customized or personalized items
- Items marked as “Final Sale”
- Products damaged due to misuse or normal wear
- Perishable items beyond the return window
- Items without original packaging (unless defective)
Live Plants Return Policy
Special Conditions for Plants:
- Must be reported within 48 hours of delivery if damaged/dead on arrival
- Plants must be in original containers with soil intact
- Photos required showing plant condition
- We reserve the right to request care documentation
- Seasonal plants may have different return windows
Return Process
Step 1: Contact Us
- Email: homeplantstyle@gmail.com
- Provide order number and reason for return
Step 2: Return Authorization
- We’ll issue a Return Merchandise Authorization (RMA) number
- Follow provided return instructions
- Print and attach return label (if provided)
Step 3: Package and Ship
- Use original packaging when possible
- Include RMA number on package
- Ship to address provided in return instructions
Return Shipping
Who Pays Return Shipping:
- Customer’s responsibility for change of mind returns
- Our responsibility for defective, damaged, or incorrect items
- Shared cost for live plants (case-by-case basis)
Return Shipping Guidelines:
- Use trackable shipping method
- Keep shipping receipts until refund is processed
- Large items may require special pickup arrangements
Refund Process
Processing Time:
- Inspection: 2-3 business days after we receive your return
- Refund Processing: 3-5 business days after approval
- Bank/Card Processing: 5-10 business days (varies by financial institution)
Refund Method:
- Original payment method (credit card, PayPal, etc.)
- Store credit available upon request
- Gift card purchases refunded as store credit
Refund Amount:
- Full Refund: Original item cost (minus original shipping if non-defective)
- Partial Refund: Items not in original condition (up to 25% restocking fee)
- Return Shipping: Deducted from refund (unless our error)
Exchanges
- Direct Exchanges: Available for same item in different size/color
- Different Items: Process as return and new purchase
- Live Plants: Exchanges within 7 days of delivery only
- Shipping: Customer pays shipping for exchange unless our error
Damaged or Defective Items
Report Immediately:
- Contact us within 48 hours of delivery
- Provide photos of damaged items and packaging
- Keep all packaging materials for inspection
Our Response:
- Immediate replacement or full refund
- We cover all return shipping costs
- Expedited processing for damaged live plants
Special Circumstances
International Orders:
- Customer responsible for return shipping costs and customs fees
- Items must comply with customs regulations
- Extended processing time may apply
Large or Heavy Items:
- May require special return arrangements
- Pickup services available in select areas
- Additional fees may apply for oversized returns
Seasonal Items:
- Holiday and seasonal items have modified return windows
- Check product pages for specific return periods
- Some seasonal plants may be non-returnable
Store Credit
- Validity: Store credit never expires
- Usage: Can be used for any future purchase
- Transfer: Non-transferable and cannot be redeemed for cash
- Balance: Check balance on our website or contact customer service
Contact Information
For Returns and Exchanges:
- Email: homeplantstyle@gmail.com
- Hours: Monday-Friday, 9 AM – 6 PM
Policy Updates
We reserve the right to update this returns policy at any time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of any changes.
Additional Notes
- This policy applies to purchases made directly from PlantStyleHome
- Warranty claims are handled separately from returns
- For questions not covered in this policy, please contact our customer service team
- We appreciate your business and want to ensure your complete satisfaction
For fastest service, please email us at homeplantstyle@gmail.com with your order number and return request.